Curated clothing boxes — see exactly what could be inside before you buy
Every box has a guaranteed minimum retail value — and you can see the full collection it is packed from

Refund Policy

We want you to be happy with your order. This policy explains how cancellations, returns and refunds work. It does not affect your statutory rights.

This website is operated by AlbaSolutions SH.P.K. (Company No. 812458538), registered in the Republic of Kosovo.

How our curated boxes work

Each box contains the number of items shown on its product page, chosen by us from the collection displayed for that box. Every box carries a guaranteed minimum retail value, shown on the product page. You choose the box; we choose the pieces.

Your right to cancel

You may cancel your order for any reason within 14 days of the day you receive it. Tell us by email that you want to cancel (quoting your order number), then return the goods to us within 14 days of telling us.

How to return items

  • Email us using the details on our Contact Us page, quoting your order number, and we will send you the return address.
  • Return items unworn, unwashed and in their original condition, with any tags and packaging still attached.
  • Please return all of the items in a box together. If you keep some items, we will refund a proportion of the price based on the retail value of the items you return.
  • You are responsible for the cost of returning items unless they are faulty or not as described. Please use a tracked service; we cannot be responsible for parcels lost on their way back to us.

Refunds

We will refund the price you paid within 14 days of receiving your returned items (or of receiving proof that you have sent them back, if earlier). Refunds are made to the payment method you used at checkout.

If your box is not as described

If your box contains fewer items than shown, includes items that are not from the collection shown for that box, or is worth less than its guaranteed minimum retail value, please contact us within 14 days of delivery with your order number and photos. We will put it right – by sending replacement pieces, or by refunding you (in full, or the shortfall), as appropriate. In these cases we will cover the cost of return postage.

Faulty items

If an item is faulty, please contact us. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund depending on the circumstances and how long you have had the item. We will cover the cost of return postage for faulty items.

Cancelling before dispatch

If you contact us before your order has been dispatched, we will cancel it and refund you in full.

Delivery problems

For damaged, missing or lost parcels, see our Shipping & Delivery Policy.